So I have tried everything from changing the hashing scheme as per your documentation to allowing remote access as well as trying a number of different server addresses to connect. The username and pass are correct and so is the database name. Does anyone have an idea of how to connect this service to SiteGround? SiteGround is one of the major hosting providers in the world.
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I'm part of the support team who answered your original ticket, could you please follow up with that ticket so we can assist further if necessary?
Thanks