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What is Desktop Support Services?
Desktop support services work as a help desk for business. They deal with office equipment and end users to provide unlimited service. This includes hardware break-fix support as well as some technical guidance and limited support.
It's designed to support and fix software and hardware related issues on the computers of the individual in the organisation. Those in charge of desk support services will work to install monitor stands and monitors, unpack equipment and recording serial numbers for tracking, install new user desktop systems and ensure workers have the tech they need.
Desktop support services also focus on removing old hardware for recycling and install software image on desktops while focusing on reimaging of desktops, too.
What is Laptop Support Services?
Laptop support services work as similarly to desk support services, except that the needs are ever so slightly different. They still work as a helpdesk for businesses, but they deal with the installation and implementation of laptop docking stations and performing software upgrades.
Old hardware is disposed of by the laptop support service team, and they focus on the installation of new monitors and installation of software image on laptops. They work on reimaging on laptops while troubleshooting all software-related issues.
Laptop support services also operate on break-fix support. You will get the help of knowledgeable support staff who can assist thoroughly on the new laptop set up and installation of software on the laptops.
What is Printer Support Services?
Setting up a new printer is complicated, from the unpacking of equipment and recording serial numbers to installing new network printers and personal printers.
With the help of good printer support services, you can get a load driver for the printers, schedule hardware maintenance visits and call for help with break-fix support.
Five Important Factors to Consider Before Choosing Desktop Support Services
Know Your Budget
Before you can choose the right printer, desktop and laptop support services, you need to know how much of a budget you have and where you can spend it.
You should be considering where you want to spend each portion of your budget and what you have allocated to each area of support that your business needs.
Prioritize The Features You Need
Choosing support is a different experience for everyone because not everyone has the same needs. You need to decide whether you really need to worry about installation support, or whether you just need some break-fix support.
What matters most is ensuring that you get the support that your business requires, whether that is remote support or not.
Mobility and Offline Operation
Speaking of remote support, your staff may need to take laptops out with them for work, which means that you need to invest in remote desktop services that will travel between offices to support you.
Investing in one company to do this for you is much easier than using more than one, as it can help to have familiarity across your support services.
IT maintenance spans everything from printer support services to laptop support services, with workstation installation and laptop maintenance thrown in.
You may not need every aspect of support, though, so work out what your company IT needs are and go from there.
Managed IT or On-Demand Marketplace
Some companies like to pay an outside business to manage their IT processes entirely, whereas other companies prefer to maintain their IT with ad-hoc on-demand marketplace help and outsourced field engineers.
How you choose to continue your IT is going to depend on your needs and it’s exploring how your business works as a whole that’s going to help you to determine what those needs are. Take the time to figure out what your business requirements are and make sure you do thorough research into all of your options.
How FieldEngineer.com can help businesses as Desktop Support Services?
Customers can utilize the desktop, laptop & printer support services by engaging certified and talented engineers for deploying workstations, laptops new printer installation and maintenance of existing printers for troubleshooting software/hardware related issues.
With FieldEngineer, your printer, desktop and laptop support services can be taken careof smoothly and efficiently, so you don’t have to worry about your business heading offline.
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